PRIVACY POLICY
At FIRELIGHT FICTION LLC, we are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when visiting or shopping at www.firelightfictioncandles.com.
Collecting Information
When you visit www.firelightfictioncandles.com, we collect customer information to enhance your shopping experience, improve website content, and support marketing and promotional efforts. Information we collect includes:
Personal Information: When you purchase a product, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, shipping address, and payment information. We only collect personally identifiable information that you voluntarily provide to us.
Non-Personal Information: We may also collect data on your device, browsing patterns, and interactions with our website to improve user experience. This data may include IP address, browser type, and other technical details. General analytics data to improve our website functionality and user experience.
How We Use Your Information
To process and fulfill orders, including shipping and payment processing.
To communicate with you regarding your orders, customer service, or updates.
To personalize your experience on our website and improve our services.
To send you marketing emails if you have opted in, including updates on new products, promotions, or other news.
If you’d like to unsubscribe from promotional emails, email us at firelightfiction@gmail.com or send us a message through our Contact Us Page with “Unsubscribe Newsletter” in the subject or body of the message.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only when necessary to:
Process your payments through secure payment providers.
Ship your orders via trusted shipping companies.
Comply with legal obligations or protect our rights.
Communication
We retain emails and information you provide when contacting us to improve customer service and better assist you.
Sharing Features: If you use features like “Tell A Friend,” we will use the provided contact details solely to send the intended message.
Data Collection from Children
We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe a child has shared personal information with us, please contact us immediately, and we will take steps to remove the data.
Data Security
We take your data security seriously & take precautions to protect your data. Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information (like payment data) during transactions. While we work to secure your information, please note that no method of transmission over the Internet is 100% secure. We also use internal procedures to protect collected data from unauthorized access, misuse, or disclosure.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve user experience. Cookies are small files stored on your device that allow us to remember your preferences. You can adjust cookie settings in your browser if you prefer to disable them.
Third-Party Links
Our website may include links to external sites for your convenience. However, FIRELIGHT FICTION LLC is not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before sharing your information.
Your Rights
You have the right to:
Access or correct your personal information.
Opt out of marketing communications at any time.
Request deletion of your personal data (where applicable by law).
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: Firelightfiction@gmail.com or through our Contact Us Page with the button below. Your trust matters to us, and we are dedicated to ensuring your information is handled responsibly and securely.
