What is the processing time for orders?
Orders are typically processed within 1-3 business days. During busy seasons or sales, processing may take a little longer, but we’ll keep you updated!
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this number to check the status of your shipment. If you don’t see the email, be sure to check your spam folder.
Do you offer international shipping?
Yes! We offer international shipping to most locations. Shipping rates and delivery times will be calculated at checkout. Please note that international customers are responsible for any customs fees or import taxes.
What is your exchanges & return policy?
We want you to love your purchase! If you’re not completely satisfied, please reach out to us and we will do our best to make it right! Due to the hand-made nature of most of our products some purchases are non-refundable. For more details, please visit our
What should I do if my item arrives damaged or incorrect?
If your item arrives damaged or you received the wrong item, please reach out to us within 7 days of receiving it. Send us a photo and description of the issue, and we’ll help resolve it!
Do you offer gift wrapping?
We currently do not offer gift wrapping, but our packaging is designed to be both protective and visually appealing!
Can I cancel or change my order?
If you need to cancel or make a change to your order, please contact us as soon as possible at firelightfiction@gmail.com. We’ll do our best to accommodate your request, but once an order has been processed or shipped, it may be too late.
How can I contact customer service?
We’d love to help! You can reach us at firelightfiction@gmail.com or through our
Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer discounts! Sign up for our newsletter to stay in the loop about exclusive deals and special offers. We also have a rewards program!